Return deliveries that credit the right desk
Return volume spikes after promotions. We walk SD users through the variant that matches your credit desk without exposing unrelated pricing fields.
Participants pair up: one plays warehouse, one plays office. The role swap surfaces wording gaps that pure demos miss.
Advanced rework routing is out of scope for this article. We flag it early so teams do not expect deep QM integration in the same week.
The exercise ends with a checklist taped near the scanner—small, but it survives audits.