Returns & Refunds
Timeframe
Enrollment fees for public cohorts may be refunded within fourteen calendar days of payment if no live session has started. After the first live session, refunds switch to partial credit toward a future cohort rather than cash return. Corporate statements of work follow the cancellation windows written in your order form if those windows differ.
Scope
This policy covers tuition-style fees published on this site in KRW for listed programs. Travel, hotel, or third-party exam vouchers are out of scope unless explicitly bundled in writing. Donations or optional community tips, if ever collected, would be described separately and are not covered here.
Eligibility
Only the payer named on the invoice may request a refund or credit. Transfers to a colleague inside the same company are allowed once per enrollment if requested before session two. Fraudulent chargebacks void remaining access and future registrations until resolved in good faith.
Exceptions
Custom onsite workshops that required non-refundable venue deposits may deduct those deposits from any refund. If materials were shipped with personalization, the material cost may be withheld. Force majeure events that cancel a cohort result in reschedule first; refunds are offered only if no date works within six months.
Process
Email [email protected] with your invoice number, cohort name, and reason for the request. We confirm receipt within three business days and issue decisions within ten business days for standard cases. Approved refunds return to the original payment method where banking rules allow; otherwise we propose a domestic transfer.
Contact
Escalations after an initial denial may be sent again with additional documentation such as medical leave paperwork. We do not charge a separate fee to review a properly filed appeal. Postal correspondence should reference the same invoice number for matching.
Consumer rights in Korea
Korean consumers may have additional rights under the Act on the Consumer Protection in Electronic Commerce and related rules. We honor cooling-off periods where they apply stricter than our general fourteen-day window. Nothing here limits mandatory rights that cannot be waived by contract.
Credit balance policy
Credits issued instead of cash refunds expire eighteen months from issue if unused. Credits may be applied to any public cohort of equal or lower list price without a transfer fee. Upgrades to a higher-priced cohort require paying the difference after credit is applied.
Recordkeeping
We store refund decisions with invoice references for seven years for accounting quality standards. You may request a summary of your past transactions tied to your email address. Anonymized statistics about refund reasons help us adjust curriculum pacing but never name individuals publicly.